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Hospitality service teamwork

Call.No :	DVD: 144
Record.No :	89247  [Audio Visual Material]
Title :	Hospitality service teamwork
Publishing :	AH & LE Institute , 2005
Description :	English : DVD; sound; color ; 26 mins.
ISBN :	(06214DVD01ENGE
Abstract :	Every hotel is more successful when the entire management and staff work as a team. In this innovative, fun-to-watch video, your staff will learn the value of teamwork and know how to make it work at your hotel. Adam, a front desk agent, is a huge sports fan but not a team player. When he eats a co-worker's tainted pickle from the break room refrigerator, he is transported into the world of the Hospitality Service Team Network, a 24-hour sports channel where his hotel is matched against their cross-street rival in a series of guest service challenges. Throuh the competition, Adam learns: The Keys to Effective Teamwork: Establishing a Common Goal Developing Effective Team Strategies Valuing the Unique Contribution of Each Team Member Why Team Accomplish More Recognizing Excellence and Celebrating Success How to Make Teamwork Work: Good Communication Developing Friendships Inclusion Training and staff Development Flexibility Empowerment Recognition Having Fun! The Benefits of Teamwork: Your Return on Investment Making A Better Place to Work Reducing Turnover Fewer Guest Complaints Success for All! Remember, the success of your hotel depends on your service team, and your team is only as a good as its weakest player! Make hospitality Service Teamwork a part of your hotel's service training.
Subjects :	Hospitality industry
	Food service - Management

V,P,I,C Title Location     1 , × , × , 1 Hospitality service teamwork Main Library , Audio Visual Center- Basement More ...

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