Keywords Search
 Keywords Search :  Record 0 Of 0

Content

Food & Beverage Collection (A Trainer’s CD-ROM with each DVD volume) : New Employee Orientation

Call.No :	DVD: 145
Record.No :	89258  [Audio Visual Material]
Title :	Food & Beverage Collection (A Trainer’s CD-ROM with each DVD volume) : New Employee Orientation
Publishing :	Michigan, [ United States ] : American Hotel and Lodging Educational Institute , 2006
Description :	English : DVD; sound; color ; 26 mins. each part
ISBN :	06208DVD01Enge
Notes :	Program includes a Trainer’s CD-ROM featuring content overviews, training exercises, checklists, worksheets, a "Quick Quiz" assessment tool, and Certificates of Completion. New Employee Orientation Start every employee off on the right foot with this orientation program that provides an overview of the food and beverage service industry, and delivers ten "Winning Work Habits" that will make your operation and every member of your team more successful. Workplace Safety & Security Workplace accidents and injuries cost restaurant and food service operators millions of dollars each year in lost productivity, workers compensation claims, and even lawsuits. This fast-paced program presents dozens of common sense policies, procedures, and techniques that will help prevent injuries, accidents, and security incidents at your operation. Whether in the kitchen or front of the house, your team can create a safe and secure workplace for coworkers and customers. Food Preparation and Kitchen Operations With this program, you can develop your kitchen staff by revealing the operation of a commercial kitchen and the organization, tools, and systems that contribute to its success. Your team will learn the key ingredients for quality, consistency, and cost effective kitchen operations that drive guest satisfaction and profitability. Food Safety & Sanitation Whether by chemicals, objects, infestation, or foodborne pathogens, the food you prepare and serve to your guests can become contaminated and dangerous to your guests and employees. Take food safety and sanitation seriously. This program presents important concepts and principles to help prevent physical or chemical contamination, infestation by pests, and biological contamination by foodborne pathogens. In addition, the program presents critical steps to take when receiving, storing, preparing, serving, and restoring food. Bussing & Dishwashing Bussers and dishwashers are in the unique position of literally touching each service item a guest sees, from the tableware, glassware, and dishes to the chairs and tables they eat on. Train these valuable team members with Sunrise Bussing and Dishwashing. Starting with the important concepts of personal hygiene and presentation, this program presents essential job skills necessary for a safe, efficient bussing and dishwashing operation. In addition, the program includes a comprehensive segment on one of your most important guest satisfaction tasks: cleaning the public restrooms. Hosting & Cashiering In this program you’ll see the important skills and techniques that every successful host and cashier must know, from positive phone skills to greeting and seating guests, service during the stay, processing payment, and creating a positive last impression. Professional Table Service Stressing efficiency, communication, and quality guest service, this innovative and entertaining program shows your servers the basics, but also how to do the little things right. From personal appearance and presentation to pre-shift tasks and side work, the video-based DVD guides your service team through all phases of the service cycle, helping develop satisfied guests who build repeat business. Enhanced Selling Take advantage of money left on the table! In this innovative program, convert your service team from order takers into sales makers by learning the strategies and techniques that build check averages, increase tips, and enhance the dining experience for your guests. Learn to sell your entire menu and focus on the key opportunities in the service cycle where guests are more willing to buy.
Subjects :	Hospitality industry
	Food service - Management

V,P,I,C Title Location     10 , × , × , 1 Bussing and Dishwashing Main Library , Audio Visual Center- Basement More ... 9 , × , × , 1 Enhanced Selling Main Library , Audio Visual Center- Basement More ... 8 , × , × , 1 Beverage Service and Alcohol Awareness Main Library , Audio Visual Center- Basement More ... 7 , × , × , 1 Professional Table Service Main Library , Audio Visual Center- Basement More ... 6 , × , × , 1 Hosting and Cashiering Main Library , Audio Visual Center- Basement More ... 5 , × , × , 1 Food Preparation and Kitchen Operation Main Library , Audio Visual Center- Basement More ... 4 , × , × , 1 Food Safety and Sanitation Main Library , Audio Visual Center- Basement More ... 3 , × , × , 1 Workplace Safety and Security Main Library , Audio Visual Center- Basement More ... 2 , × , × , 1 Quality Guest Service Main Library , Audio Visual Center- Basement More ... 1 , × , × , 1 New Employee Orientation Main Library , Audio Visual Center- Basement More ...

Attachments