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Managing services : Using technology to create value / Mark M. Davis, Janelle Heineke

Call.No :	CD: 462
Record.No :	90879  [Audio Visual Material]
Personal name :	Davis, Mark M.
Title :	Managing services : Using technology to create value / Mark M. Davis, Janelle Heineke
Sub Title :	Using technology to create value
Publishing :	Boston, [ United States ] : McGraw-Hill/Irwin , 2003
Description :	English : CD-ROM; Data
Series :	The McGraw-Hill/Irwin series, Operations and decision sciences
Notes :	This CD-ROM is accompanied with book No: 90651 Class. code: HD9980.5 .D3 2003
Subjects :	Value analysis (Cost control)
	Service industries - Technological innovations - Management
	Customer relations - Management
Related names :	Heineke, Janelle N.

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