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Meeting customer needs / Ian Smith

Call.No :	HF5415 .S6
Record.No :	97854  [Book]
Personal name :	Smith, Ian
Title :	Meeting customer needs / Ian Smith
Publishing :	Amsterdam, [ Netherlands ] : Elsevier Butterworth Heinemann , 2003
Edition :	3
Description :	xiii, 218p. : 25 cm
ISBN :	075065984x
Series :	Chatered management Institute series
Biblio Notes :	Includes index.
Subjects :	Marketing
	Customer services

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