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Operations management : Improving customer service

Call.No : TS155
.S3
Record.No : 30104  [Book]
Personal name : Schonberger, Richard J
Title : Operations management : Improving customer service
Sub Title : Improving customer service
Publishing : Chicago, [ United States ] : Richard D. Irwin , 1991
Edition : 4
Description : xvii, 926p. : 23cm
Biblio Notes : incl.index & Bibl ref
Subjects : Production management
Related names : Knod, Edward M. jr
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